Privacy Policy
Privacy and Information Handling
Barbara Schnake Psychology is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
To provide psychological services, your psychologist collects personal and health information necessary for therapy, administration, communication, billing, and to meet legal and professional obligations.
Information collected may include (but is not limited to):
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Contact details
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Health and mental health information
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Medicare and referral information (where applicable)
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Session notes and correspondence
Providing your contact details indicates consent to being contacted via phone, email, or SMS for appointment-related communication.
Use and Disclosure of Information
Your personal information is used solely for the purposes of providing psychological services, managing appointments and payments, and complying with legal obligations.
Information may be shared with third parties only when required, including:
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With your consent
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For Medicare claims
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When required by law
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To prevent serious and imminent risk to you or others
Storage and Security (Halaxy)
Client information is stored securely using Halaxy, a practice management and care-delivery platform designed for mental health services. Halaxy supports secure client intake, scheduling, billing, and record keeping.
Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, or disclosure.
For more information, please refer to:
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Halaxy Security
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Halaxy Card Security FAQs
Access and Correction
You may request access to, or correction of, your personal information at any time by contacting your psychologist. Requests will be managed in line with legal and professional guidelines.
Privacy Concerns
If you have any concerns about how your information is handled, please raise them directly. Complaints will be taken seriously and addressed promptly.